Privacy Policy:
Current as of
November 20, 2023
1. Introduction
1.1. Welcome to Naible! Your privacy and trust are of utmost importance to us. This Privacy Policy is designed to inform you about how we collect, use, share, and protect your personal information in connection with our products, services, events, and digital platforms that refer to this document. At Naible, we are committed to handling your personal information responsibly and with respect in accordance with privacy laws and regulations. This policy outlines our practices regarding the processing of your personal information and details your rights in relation to that information. Whether you’re browsing our website, using our products, or engaging with our services, we understand the importance of keeping your personal data secure and being transparent about how we use it. We encourage you to read this policy carefully to understand our approach to your privacy and how your personal information is handled.
2. Personal Information We Collect
2.1. At Naible, we collect various types of personal information to provide and improve our services, ensure a seamless user experience, and maintain compliance with legal obligations. The information we collect can be categorized as follows:
3. Information You Give to Us:
3.1. Naible Account Information: When you create a Naible account, we collect details such as your name, email address, profile picture, company name, postal address, phone number, and payment information for transactions.
3.2. Support Queries: Information provided when you submit support requests or communicate with us through various channels, including your name, email address, job title, company details, and the content of your communications.
3.3. Other Submissions: Any additional information you voluntarily provide through our website or services, including participation in surveys, feedback forms, or other interactive features.
4. Information We Collect Automatically:
4.1. Usage Data: We track how you interact with Naible products, including session dates, times, durations, pages visited, and the previous page visited before accessing our services.
4.2. Device Information: Information about the device used to access Naible services, such as the type of browser, IP address, and the geographic location of your device.
4.3. Cookies and Similar Technologies: We employ cookies and related technologies to gather information about your interactions with our services, including usage data, session information, and your responses to marketing materials.
5. Information We Collect from Other Sources:
5.1. Third-party Services: If you connect your Naible account to external services (e.g., single sign-on providers), we may receive certain information based on your settings on those services.
5.2. Affiliates and Partners: Information from our affiliates or business partners that you have directly engaged with, which may include your contact details and information about your interactions.
5.3. Public and Commercial Sources: We may obtain information about you from public databases, marketing partners, and other external sources, which can include demographic and professional data.
6. How We Use Personal Information:
6.1. At Naible, we use the personal information we collect for a variety of purposes to enhance our services and your experience. Below are the keyways in which we use your personal information:
6.2. To Provide and Enhance Naible Products: We use your information to deliver our services effectively, manage your account, process transactions, and provide customer support. This includes using your data to personalize and improve your experience with Naible products.
6.3. Customer Support and Communication: We utilize your information to respond to your inquiries and support needs. This includes using your contact details to communicate with you about updates, service changes, or account-related issues.
6.4. Research and Development: Your information helps us in our ongoing efforts to enhance our products and services. We analyze usage patterns, customer feedback, and other data to understand your needs better and develop new features.
6.5. Marketing and Promotional Activities: We use your information to send promotional communications, recommend services that might interest you, and inform you about special offers and events. This includes analyzing customer profiles and preferences to deliver more tailored marketing messages.
6.6. Security and Fraud Prevention: We use your information to protect Naible, our customers, and others from fraud, abuse, and unauthorized access. This includes monitoring for suspicious or illegal activity and enforcing our terms and conditions.
6.7. Legal and Regulatory Compliance: We may use your information to comply with legal obligations, such as responding to lawful requests, enforcing our agreements, and protecting the rights of others.
6.8. With Your Consent: In cases where your consent is required, we use your information for the purposes for which you have given your explicit consent. This might include sharing testimonials or feedback on our website or other public platforms.
7. How We Share Personal Information
7.1.1.At Naible, we value your privacy and are committed to maintaining the confidentiality and security of your personal information. Here are the circumstances under which we may share your personal information:
7.2. Service Providers: We engage third-party service providers who perform functions on our behalf. These may include hosting, data analysis, payment processing, order fulfillment, information technology and related infrastructure provision, customer service, email delivery, auditing, and other services.
7.3. Legal and Compliance Reasons: We may disclose personal information to respond to subpoenas, court orders, legal processes, law enforcement requests, legal claims, or government inquiries, and to protect and defend the rights, interests, safety, and security of Naible, our affiliates, users, or the public.
7.4. Business Transfers: In the event of a merger, sale, reorganization, dissolution, or similar event, personal information may be part of the transferred assets. We will ensure the confidentiality of any personal information involved in such transactions.
7.5. Affiliates: We may share personal information with our affiliate companies for purposes consistent with this Privacy Policy. Our affiliates will respect and maintain the privacy of your information as set out in this policy.
7.6. With Your Consent: We may share your personal information with other parties with your explicit consent. This includes sharing information for purposes specified at the point of sharing.
7.7. Aggregated and De-identified Information: We may share aggregated, anonymized, or de-identified information, which cannot reasonably be used to identify you, for various business purposes, including analytics, research, and reporting.
7.8. Marketing and Analytics: We may share your personal information with third-party marketing and analytics providers to perform analysis, improve our services, and provide targeted advertising based on your interests and interactions with our services.
8. Security
8.1. At Naible, we are committed to protecting the security of your personal information. We understand the importance of safeguarding your data against unauthorized access, disclosure, alteration, and destruction. To achieve this, we have implemented a comprehensive set of security measures and practices:
8.2. Data Encryption: We use encryption technologies to secure data during transmission and when stored on our systems. This includes SSL/TLS encryption for data transmitted over the internet.
8.3. Access Controls: We employ robust access controls to ensure that only authorized personnel have access to your personal information. Employees and contractors are granted access to personal data only on a need-to-know basis and are bound by confidentiality obligations.
8.4. Regular Security Audits and Monitoring: Our systems are regularly audited and monitored for vulnerabilities and attacks. We continuously assess our security policies and procedures to identify and address potential risks.
8.5. Secure Development Practices: We incorporate security best practices into our software development lifecycle. This includes regular security reviews, coding practices designed to prevent common security vulnerabilities, and incorporating feedback from security audits.
8.6. Employee Training: Our staff receives regular training on data protection and security practices. We emphasize the importance of protecting personal information and complying with our security policies.
8.7. Incident Response Plan: We have a formal incident response plan in place to handle any potential security breaches. This plan includes procedures for internal reporting, external notification, and remediation.
8.8. Partners and Third-party Service Providers: We ensure that our partners and third-party service providers who handle personal information on our behalf are committed to maintaining the confidentiality and security of that information and are compliant with relevant data protection laws.
9. Data Breach Notification Procedures
9.1. At Naible, we recognize the importance of protecting your personal information and are committed to responding promptly and effectively in the event of a data breach. Our data breach notification procedures are designed to comply with applicable laws and ensure transparency and responsibility. Here is an overview of our approach:
9.2. Detection and Assessment: Upon discovering a potential data breach, our immediate priority is to identify and assess the nature and extent of the breach. We employ advanced monitoring tools and have a dedicated team responsible for detecting and evaluating security incidents.
9.3. Containment and Eradication: Once a breach is confirmed, we take immediate steps to contain it and prevent further unauthorized access or data loss. This may include isolating affected systems, revoking access privileges, or taking other appropriate technical measures.
9.4. Investigation: A thorough investigation is conducted to understand the cause of the breach, the type of data involved, the number of individuals affected, and any potential risks to those individuals. We also evaluate the effectiveness of our existing security measures and identify areas for improvement.
9.5. Notification: In compliance with applicable laws and regulations, we will notify affected individuals and relevant authorities in a timely manner. The notification will include details about the nature of the breach, the categories of data involved, the likely consequences, measures taken to address the breach, and advice on steps individuals can take to protect themselves.
9.6. Communication: We are committed to clear, transparent, and timely communication with all stakeholders, including customers, employees, partners, and regulatory bodies. We will provide updates as more information becomes available and as our response evolves.
9.7. Remediation and Prevention: Following a breach, we will implement measures to prevent similar incidents in the future. This may involve updating security protocols, enhancing monitoring systems, providing additional training to employees, or making other necessary changes to our practices and infrastructure.
9.8. Documentation and Review: Every data breach incident is thoroughly documented, and a post-incident review is conducted to assess our response and identify lessons learned. We are committed to continuously improving our data protection and breach response capabilities.
10. Retention
10.1. Naible is committed to retaining personal information only for as long as is necessary for the purposes for which it was collected, in accordance with our internal policies and applicable laws and regulations. Our retention practices are designed to ensure the responsible handling and protection of personal information, while also fulfilling our legal and business obligations.
10.2. Here are the critical aspects of our data retention policy:
10.2.1. Retention Periods: We retain personal information for a period that is consistent with the purpose for which it was collected. This period is determined based on the following:
10.2.2. The duration of our ongoing relationship with you, including using Naible products and services.
10.2.3. Compliance with applicable legal, tax, or accounting requirements.
10.2.4. The necessity to resolve disputes or enforce our agreements and policies.
11. Review and Deletion: We regularly review the data we hold and delete personal information that is no longer necessary for the purposes for which it was collected. In some cases, we may anonymize your personal information so that it can no longer be associated with you, allowing us to use it for statistical analysis or other business purposes without further notice to you.
12. Data Minimization: We strive to minimize the amount of personal information we collect and retain, consistent with our commitment to providing you with high-quality services and maintaining the security of our users.
13. Special Considerations for Sensitive Data: In cases where we handle sensitive personal information, we apply additional care in its retention, ensuring enhanced security measures and limiting the duration of storage to what is strictly necessary.
14. User-Requested Deletion: If you request the deletion of your personal information, we will honor your request in accordance with applicable laws and our data retention policy, subject to any legal or regulatory obligations that require us to retain certain information.
15. Children’s Information: For services directed to children, we take special care to keep children’s personal information as long as necessary to fulfill the purpose for which it was collected.
16. Children’s Privacy
16.1. Naible is committed to protecting the privacy of children. Our products and services are generally not directed to children under the age of 16, and we do not knowingly collect or solicit personal information from children under 16. If we learn that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.
16.2. For specific Naible applications directed at children, we comply with children’s privacy laws, such as the Children’s Online Privacy Protection Act (COPPA) in the United States. Here are the critical aspects of our approach to children’s privacy in those cases:
16.3. Parental Consent: We obtain verifiable parental consent before collecting personal information from children. This includes clearly explaining what data we collect and how it is used.
16.4. Limited Data Collection: We only collect personal information from children to the extent necessary to participate in the online activity.
16.5. Parental Access and Control: Parents have the right to review their child’s personal information, request deletion, and refuse further collection or use of the child’s information.
16.6. Security Measures: We take additional security measures to protect the privacy and security of personal information collected from children.
16.7. Notice and Transparency: Our privacy notices for children’s applications clearly and comprehensively explain our data practices concerning children’s personal information.
16.8. Age Screening: We implement age-screening mechanisms to prevent children under the age-appropriate threshold from providing personal information without parental consent.
16.9. Naible’s commitment to children’s privacy is integral to our broader commitment to all our users’ privacy and security. We continually assess our privacy practices to ensure they comply with relevant laws and reflect our dedication to protecting younger users’ privacy.
17. Your Choices
17.1.1. At Naible, we believe in empowering you to make informed choices about using your personal information. Here are the key ways you can manage and control your personal information:
17.2. Account Information: You can review, update, or delete your account information anytime. If you need assistance, please get in touch with us at vAIolet@naible.co.
17.3. Communication Preferences: You can opt out of receiving marketing communications from us. You can do this by following the unsubscribe instructions in our emails or contacting us directly. Please note that even if you opt out of marketing communications, we may still send you non-promotional communications, such as those about your account or ongoing business relations.
17.4. Cookies and Tracking Technologies: You can manage your cookie preferences through your browser settings. You have the option to accept, reject, or delete cookies. Please refer to our Cookie Policy for more detailed information on how we use cookies and your choices regarding them.
17.5. Advertising Preferences: You have the option to opt out of targeted advertising. This can typically be done through the settings of the platform or network serving the advertisements.
17.6. Data Access and Portability: You have the right to access the personal information we hold about you and, in some cases, to receive a copy of this information in a portable format.
17.7. Data Correction and Deletion: You can request the correction of inaccuracies in your personal information and, in some cases, request the deletion of your personal information from our systems.
17.8. Consent Withdrawal: Where we process your personal information based on your consent, you have the right to withdraw that consent at any time.
17.9. Privacy Settings and Tools: We provide privacy settings and tools within our products and services to give you additional control over your personal information.
18. Cross-border Data Transfers
18.1. Naible operates globally, and your personal information may be transferred to, stored, and processed in the United States or any other country in which Naible or its affiliates, subsidiaries, or service providers maintain facilities. We understand that different countries have different data protection laws, some of which may offer less protection than your country of residence.
18.2. To ensure the lawful transfer of personal data across borders, Naible implements the following measures:
18.3. Compliance with International Frameworks: We comply with applicable legal frameworks governing the transfer of personal data. For transfers from the European Economic Area (EEA), the United Kingdom (UK), or Switzerland, we adhere to the Standard Contractual Clauses as set out by the European Commission.
18.4. Privacy Shield Framework: While Naible does not rely on the EU-U.S. Privacy Shield Framework as a legal basis for transfers of personal data in light of the judgment of the Court of Justice of the EU in Case C-311/18, we commit to protecting personal data in accordance with the Privacy Shield Principles.
18.5. Data Transfer Agreements: We use data transfer agreements based on standard contractual clauses for transferring personal data outside of the EEA, UK, or Switzerland to ensure that your data receives an adequate level of protection.
18.6. Subsidiaries and Partners: We ensure that any transfer of personal data to our subsidiaries or business partners in third countries is subject to appropriate safeguards as required by applicable data protection laws.
18.7. Security Measures: Regardless of where your data is processed, we apply the same rigorous security measures and privacy practices across our global operations.
18.8. We continually monitor legal developments regarding international data transfers and adjust our practices as necessary to remain compliant with global data protection laws and regulations. Your use of our services represents your consent to such international data transfers.
19. Third-Party Data Sharing and Collection
19.1. At Naible, we occasionally share information with third parties and also allow third parties to collect certain information from our users. Here’s how we handle third-party data sharing and collection:
19.2. Third-Party Service Providers: We engage with third-party service providers to perform various functions on our behalf. These may include payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. We only share the personal information necessary for them to provide their services and require that they use your personal information only as directed by Naible.
19.3. Analytics and Advertising Partners: We partner with third-party analytics providers to understand how users engage with our services and with advertisers to promote our services. These partners may collect information from you directly through our services using cookies, web beacons, and similar technologies to provide us with information for analytics and advertising purposes.
19.4. Social Media Platforms: If you interact with social media features on our services, such as the “Like” button or other widgets, these platforms may collect information about your interactions. The collection and processing of this information are governed by the privacy policies of the respective social media companies.
19.5. Business Partners and Affiliates: We may share information with our business partners and affiliates for purposes consistent with this Privacy Policy. This includes sharing information for joint marketing initiatives or other collaborative ventures.
19.6. Legal and Compliance Reasons: We may disclose your information if required by law, such as to comply with a subpoena, legal proceedings, court order, or government request, or in connection with a merger, acquisition, or sale of assets.
19.7. With Your Consent: We may share your personal information with other third parties with your explicit consent or at your direction, such as when you choose to share information with a third-party application or platform.
19.8. Aggregated or De-identified Data: We may share aggregated or de-identified information with third parties for research, marketing, analytics, or other purposes, provided this information does not identify you individually.
20. Cookie Policy
20.1.1. At Naible, we use cookies and similar tracking technologies to enhance your experience on our digital platforms. This Cookie Policy provides detailed information about how and why we use these technologies and your choices regarding their use.
21. What are Cookies?
21.1. Cookies are small text files stored on your device when you visit our websites. They help us remember your preferences, understand how you use our services, and improve your user experience.
22. Types of Cookies We Use:
22.1. Essential Cookies: These are necessary for the website to function and cannot be switched off in our systems. They are usually set in response to actions you make, such as setting your privacy preferences or logging in.
23. Supplemental Notice for the EEA, UK, and Switzerland
24. This section provides additional information regarding our data processing practices for individuals in the European Economic Area (EEA), United Kingdom (UK), and Switzerland.
25. Data Controller: Naible is the data controller responsible for processing personal data of individuals in the EEA, UK, and Switzerland.
25.1. Legal Basis for Processing: We process personal data based on various legal grounds, including:
25.1.1. Your consent.
25.1.2. The necessity to perform a contract with you or to take steps at your request before entering into a contract.
25.1.3. Our legitimate interests, where your data protection interests or fundamental rights and freedoms do not override them.
25.1.4. Compliance with legal obligations.
25.2. Your Data Protection Rights: You have certain rights regarding your personal data, including:
25.2.1. The right to access, correct, update, or request deletion of your personal data.
25.2.2. The right to object to processing of your personal data, ask us to restrict processing, or request portability of your personal data.
25.2.3. The right to opt out of marketing communications we send you anytime.
25.2.4. If we have collected and processed your personal data with your consent, you can withdraw your consent at any time.
25.3. Cross-Border Data Transfers: Your personal data may be transferred to and processed in countries outside of the EEA, UK, and Switzerland. We ensure that such transfers comply with GDPR and UK GDPR requirements by implementing appropriate safeguards, such as standard contractual clauses approved by the European Commission.
25.4. Complaints: You have the right to lodge a complaint with a data protection authority about our collection and use of your personal data. For more information, please get in touch with your local data protection authority.
26. Changes to this Privacy Policy
26.1. At Naible, we may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We are committed to maintaining transparency and keeping you informed of any significant changes. Here is how we handle updates to our policy:
26.2. Notification of Changes: When we make changes to our Privacy Policy, we will notify you by updating the date at the top of the policy and, in some cases, we may provide more prominent notice (such as adding a statement to our homepage or sending you a notification directly).
26.3. Review Period: We encourage you to periodically review this Privacy Policy for the latest information on our privacy practices.
26.4. Email Notifications: If we have your email address on file, we may also send you an email notifying you of any changes to our Privacy Policy. This is especially relevant for changes that significantly impact the processing of your personal information or alter your rights and obligations.
26.5. Acceptance of Changes: Your continued use of our services after the effective date of such changes constitutes your acceptance of the revised policy.
26.6. Accessibility: The updated Privacy Policy will be accessible on our website, ensuring you can easily refer to it anytime.
27. Contact Us
At Naible, we are committed to maintaining open communication with our users regarding privacy and data protection. If you have any questions, concerns, or comments about this Privacy Policy, our data practices, or our compliance with applicable law, please get in touch with us using the following information:
Postal Address: Naible 8577 Portwood Lane, Lewis Center, Ohio 43035, United States
Email Contact: For general privacy inquiries or concerns about your personal information, please get in touch with us at vAIolet@naible.co.
Customer Support: If you have questions related to your account, our products, or services, our customer support team is available to assist you. Contact details can be found on our website or through the user interface of our products.
Feedback and Suggestions: We welcome your feedback and suggestions on how we can improve our privacy practices and policies. Please feel free to share your thoughts with us.